FAQ Categories Coverage and Benefits

What type of plans and coverages are available?

Ally Premier Protection offers several levels of vehicle service and maintenance contracts.

  • Major Guard – The premium, comprehensive vehicle service contract covers virtually every component of your vehicle, as well as providing Alternate Transportation, Roadside Assistance, and Trip Interruption, including towing for covered repairs.
  • Value Guard – The quality vehicle service contract that covers parts and labor for nine major vehicle assemblies (engine, transmission / transaxle, front / rear-wheel-drive components, vehicle manufacturer-installed air conditioning components, electrical components, braking components, front suspension, fuel delivery components, and steering components).
  • Basic Guard – Essential protection covering four major assemblies (engine, transmission / transaxle, fuel delivery components, and front / rear-wheel-drive components) for parts and labor costs, as well as Towing for covered repairs.

 

How does roadside assistance work?

By calling a toll-free number available 24 hours-a-day, Ally Premier Protection provides roadside assistance anywhere in the United States and Canada for:

  • Flat tire change
  • Towing
  • Battery jump
  • Locksmith / Key service
  • Out-of-gas fuel delivery

 

Authorization for emergency roadside assistance is available for any disablement of the vehicle with reimbursement of up to $75 for the assistance services.

How does the rental work?

Ally Premier Protection will pay the cost to rent a replacement vehicle or pay for public transportation. The limit is $35 per day and a maximum of $175 per repair visit if the vehicle is accepted for repairs or services covered by either the New Vehicle Limited Warranty or a Major Guard , Value Guard or Smart Protection contract.

The repair or service must require two or more manufacturer’s labor time guide hours or needs to be kept in the repair facility overnight. (Please see contract for details.)

The total dollar limit per repair visit will be increased to a maximum of $280 if the repairs are delayed because of a parts delay. Ally Premier Protection must be notified of the delay within the first five (5) days of the rental period. Rental reimbursements will be made only for rental vehicles obtained through GM dealerships or licensed rental agencies.